1. Who We Are
We are Top Plus Trading Inc, a Canadian corporation registered in the province of Ontario.
Contact Information:
Contact Information:
- Address: 3250 Commercial Dr, Vancouver, BC V5N 4A7, Canada
- Email: privacy@kxvqzb.com
- Phone: +1-316-369-1389
- Website: https://kxvqzb.com
2. What Personal Data We Collect and Why
2.1 Data Collected for Order Processing
When you place an order or create an account, we collect the following data necessary to fulfill your request:
- Contact Details: Name, shipping/billing address, phone number, email address.
- Payment Information: Credit/debit card details (processed securely by third-party payment providers like Stripe or PayPal, not stored on our servers).
- Order History: Transaction details, product preferences, and purchase history to manage orders and provide customer support.
- Account Information: Username and password (for registered users to access order history and manage account settings).
2.2 Data Collected from Interactions
- Comments/Inquiries: If you leave a comment or use our contact form, we collect your name, email address, and message content to respond to your feedback or resolve issues.
- Cookies and Analytics: We use cookies to remember your preferences (e.g., language, login status) and analyze website traffic via tools like Google Analytics. This data helps improve user experience and does not include sensitive personal information.
- Security Data: IP address and browser information to detect and prevent fraud or spam (e.g., when you leave a comment or reset your password).
3. How We Use Your Data
- Fulfilling Orders: Processing payments, arranging shipping, and communicating order status updates.
- Customer Support: Responding to inquiries, resolving issues, and providing 售后 assistance.
- Improving Services: Analyzing trends, personalizing content, and enhancing website functionality.
- Legal Compliance: Maintaining records as required by law (e.g., tax, transaction history).
4. Who We Share Your Data With
We may share your personal data with trusted third parties only as necessary for business operations:
- Payment Processors (e.g., Stripe, PayPal): To securely process transactions (your payment data is never stored on our servers).
- Logistics Partners (e.g., Canada Post, Purolator): To fulfill shipping and delivery of your orders.
- Service Providers (e.g., website hosting, analytics tools): To maintain our website, analyze traffic, and send transactional emails.
- Legal Authorities: When required by law (e.g., responding to warrants, investigations).
We ensure all partners adhere to strict confidentiality and security standards equivalent to Canadian privacy laws.
5. Data Retention
- Orders and Accounts: We retain your order history and account data for 5 years to facilitate warranty claims, customer support, and legal compliance. You may request deletion of your account data at any time (see Section 7 for rights).
- Comments and Inquiries: Comments and associated metadata are retained for 3 years to allow public discussion and historical reference. You may request removal of your personal comments.
- Cookies: Session cookies expire when you close your browser; persistent cookies (e.g., for login convenience) last up to 1 year and can be deleted via your browser settings.
6. Cookies and Tracking
We use cookies to:
- Remember your login status and preferences (e.g., “Remember Me” for 14 days).
- Analyze website usage (non-personalized analytics).
- Improve security (e.g., detecting fraudulent activity).
You can disable cookies in your browser settings, though this may affect website functionality. For more details, see our Cookie Policy (if applicable).
7. Your Rights Over Your Data
If you are a Canadian resident, you have the following rights under PIPEDA:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate data in your user profile.
- Deletion: Request deletion of your data, except where we are legally required to retain it (e.g., tax records).
- Withdrawal: Withdraw consent for data use (where applicable), though this may impact your ability to use our services.
To exercise these rights, contact us at privacy@kxvqzb.com.
8. Data Transfers Outside Canada
Your data may be processed or stored on servers located outside Canada (e.g., in the United States) by our third-party providers. We ensure these providers have appropriate data protection measures (e.g., contractual guarantees, EU-US Privacy Shield) to safeguard your information.
9. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, contact us immediately for deletion.
10. Changes to This Policy
We may update this policy periodically. Significant changes will be posted on our website with a revised effective date. Your continued use of our services after changes indicates acceptance of the updated terms.
11. Contact Us
For questions about this policy or your personal data, email us at privacy@kxvqzb.com or write to the address in Section 1.
This privacy policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and reflects the practices of a Canadian e-commerce business specializing in stamp sales. It removes irrelevant template content (e.g., user-uploaded images), adds mandatory business-specific data practices (order processing, payment partners), and clarifies user rights and legal obligations.